Legal
Terms of Service
Last updated: November 2026
Template outline. Have a UK solicitor draft and review this before launch.
1. The service
Sitefolio Ltd ('we', 'us') provides a website analytics platform accessible at sitefolio.co.uk ('the Service'). By creating an account you agree to these terms.
2. Subscriptions, trials, renewals, pausing and cancellation
Free trials last 14 days and require no payment card. After the trial, the Service continues on a paid subscription billed monthly or annually in advance. Subscriptions renew automatically unless cancelled. You may pause your subscription for up to 3 months per calendar year. Cancellation takes effect at the end of the current billing period.
3. Fees, VAT and pro-rating
Fees are as published on our pricing page. All prices are exclusive of VAT, which is added at the applicable UK rate. Mid-cycle plan upgrades are pro-rated; downgrades take effect at the next renewal.
4. Your data
You retain ownership of all data you upload or that is collected on your behalf. We process it as a data processor under your instructions. You may export all data at any time via the app or API. On account closure, data is deleted within 30 days.
5. Acceptable use
You must not use the Service to track visitors unlawfully, collect special category data, send personal data in event properties, abuse the API, or resell access without an agency agreement. See our Acceptable Use Policy for full details.
6. Availability
We aim for 99.9% monthly uptime. Planned maintenance is announced in advance. We are not liable for downtime caused by third parties or events outside our control.
7. Liability
Our total liability to you in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect, consequential or loss-of-profit claims.
8. Ending the agreement and exporting data
Either party may end the agreement with 30 days' notice. On termination, you may export your data for 30 days. After that, data is deleted.
9. Governing law
These terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.