Legal

Privacy Policy

Last updated: November 2026

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Template outline. Have a UK solicitor draft and review this before launch.

1. Who we are

Sitefolio Ltd is registered in England and Wales (company number: [placeholder]). We are registered with the ICO (registration number: [placeholder]). Our registered address is [placeholder]. You can contact our data protection contact at privacy@sitefolio.co.uk.

2. What we collect

We collect information you provide directly (name, email, company, payment details), information generated by your use of the service (usage logs, feature interactions), and information from your visitors collected by the Sitefolio tracking script (cookieless — no cookies or IP addresses are stored by the script).

3. Lawful bases under UK GDPR

We process your personal data on the following lawful bases: contract performance (to provide the service you signed up for); legitimate interests (to improve the service, prevent fraud, and send service communications); consent (for marketing emails, where you have opted in); legal obligation (where required by law).

4. Retention

We retain your account data for as long as your account is active and for up to 7 years after closure for legal and accounting purposes. Visitor analytics data is retained for the period covered by your plan and deleted within 30 days of account closure.

5. Storage location

All data is stored in the UK (London) or EU (Frankfurt), depending on the region you selected at sign-up. We do not transfer personal data outside the UK/EEA without appropriate safeguards.

6. Sub-processors

We use the following sub-processors: [hosting provider] for infrastructure; [email provider] for transactional email; Stripe for payment processing. A full list is available on request.

7. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict, and port your personal data, and to object to processing. To exercise any right, email privacy@sitefolio.co.uk. We will respond within one calendar month.

8. How to complain to the ICO

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.